24/7 Customer Support in Shared Web Hosting
We supply 24/7 billing, customer and technical support for all of our shared web hosting. Even if you aren't our client yet and you have questions, we will help you promptly and provide you with the needed information, in order to give you the choice to make an informed decision when you get your new website hosting account. We're available twenty-four seven, including holidays and weekends, and we provide you with multiple options for communication to contact us - phone, live chat, email messages and support tickets. For your convenience, we now have multiple telephone numbers internationally, so that you can call the one which is closer to you. The max response time for the email messages and the tickets is one hour. The actual response time is around 15-20 min, so you can forget about waiting for several days to get support for any kind of task or issue, whatever its difficulty.
24/7 Customer Support in Semi-dedicated Servers
We are aware how essential it is to receive timely help, especially when your site is not functioning effectively for some reason. Our semi-dedicated servers feature 24/7 customer and tech support, consequently if something comes up, you will be able to use various methods to let us know - phone line with multiple local numbers worldwide, live chat, email messages and tickets. The first two methods are for billing, pre-sales and general matters, which means that if you do not have an account yet, for example, you can find additional details about our services, or we will help you with uncomplicated tech matters. The next two options are for strictly tech troubles or anything that's more time-consuming because it is much easier follow the communication between you and our tech support team. The warranted maximum reply time for them is only 1 hour, the typical one - 15-20 min, therefore you won't have to wait for an entire day to receive assistance like you may need to do when using the services of other service providers.
24/7 Customer Support in VPS Servers
If you purchase a VPS server through our company, you can use several different means of communication to get in touch with our Customer and Tech Support Departments. For general, billing and pre-sales issues, we have a couple of local telephone numbers in the United States, the United Kingdom and Australia as well as a live chat service. When you're a current customer and you want help with some technical issue which requires additional time to analyze or resolve, you are able to open a ticket from your billing account or you can send an e-mail message and we will take care of the problem and send you a reply within one hour. The answer time is warranted 24/7, which includes holidays and weekends, but for many problems it takes a maximum of 30 minutes to get support. The support service covers the VPS as well as all of the pre-installed software it comes with, so if you need help with third-party apps, you can check the additional Managed Services upgrade that we supply.
24/7 Customer Support in Dedicated Servers
All of the dedicated server plans that we provide include 24/7 support through different methods of communication and with a 1-hour maximum answer time warranty. When you want to learn more about the packages or you have various general or billing questions, you will be able to phone one of the local numbers that we have globally or you can use our live chat support and talk with a live agent. For entirely technical issues which need assistance from a tech support person or an administrator, you are able to open a ticket from your billing Control Panel or you can send an email, because all of these channels are more appropriate to monitor a given matter. The reply time for them rarely surpasses half an hour, therefore you can forget about having to wait for an entire day in order to get assistance. Our support service is available for all the server-related matters, as well as the pre-installed software. If you want help with third-party applications, you can consider ordering the Managed Services upgrade that we offer with all of the packages.