Support Channels

  • 1 hour ticket response time

  • An Intuitive Help Center

  • In the Control Panel you will find a detailed Help section featuring loads of educational articles and regularly asked questions. They are compiled by our support team of well–trained technicians. Simply type in your question and our intelligent platform will provide you with the most suitable answer.

  • Top quality support service

  • Instructional Video Clips

  • For people who would rather discover how to remedy a typically experienced issue by watching an educational video, we have added a compilation of video tutorials to our Control Panel. All the tutorial videos are concise and simple to understand. They offer step–by–step presentations of various web site management operations.

  • Intuitive help center

  • A One–Hour Support Ticket Response Guarantee

  • All semi–dedicated servers are backed up by a 24–7 customer service and feature a 60–minute support ticket response time guarantee. Our capable techs will be online day and night and will rectify any problem that you might face within less than one hour after the tech support ticket submission. Normally, a response will be provided to you in less than 20 minutes.