Technical Support Channels

  • 1 hour ticket response time

  • A Sixty–Minute Response Guarantee

  • All your support requests will be replied to in maximum 1 hour after the ticket or email has been submitted. If your issue needs further assistance from a server administrator, we’ll forward the support ticket or the e–mail to the person on duty, without delay and will leave a comment to inform you that more time will be needed for discovering a solution. Furthermore if you order our Managed Servers package, any of the services included there will be carried out whenever you decide.

  • Top quality support service

  • An Exceptional Tech Support Service

  • Our customer support staff will be available to you 24/7/365 should you require help with our Control Panel or with any of the apps that we have preinstalled for your convenience on the server. Furthermore if you need assistance tackling all the standard administration tasks on your dedicated server, you can have a glance at the Managed Servers package, that includes data backup hard disk storage space, OS updates every week, problem troubleshooting and installation services, server monitoring and rebooting procedures, etc.

  • Intuitive help center

  • An Easy–to–Navigate Help Section

  • Our Control Panel is preinstalled for every dedicated server. Among its characteristics is a rather convenient integrated knowledge base that will guide you step by step on all the operations that you can perform. The majority of instructional articles in addition video versions which demonstrate all the actions that you can perform in a highly illustrative way. You can find the help articles and the video tutorials in the top right corner of each section of the hosting Control Panel.